Terms of Service

About these terms

These terms cover your use of SignalBox: the web application at signalboxcrm.com, its mobile view, and the SignalBox CRM: Save Contacts & LinkedIn Feeds Chrome extension. SignalBox is made by DiscoveryCo. In these terms “we” and “us” mean SignalBox, and “you” means the person or business using it. By creating an account or using SignalBox you agree to these terms.

Private beta

SignalBox is in private beta. It is free to use during the beta, and features may change, be added or be removed as we learn what works. We will do our best to keep it running smoothly, but during the beta we cannot promise it will always be available or free of errors. Access is by invitation, and we may pause or end beta access at our discretion.

An invitation to the beta lets you use SignalBox free of charge while the beta lasts. It does not give you any right to keep using SignalBox after the beta, to use it free of charge in future, or to any particular plan, price or feature. When paid plans start, carrying on with SignalBox will need a paid plan on the terms we offer at the time.

The exception is founder pricing. Beta users who start a paid plan within 30 days of paid plans launching get our founder price, and keep that price for as long as their subscription stays active, including when our standard prices change. If the subscription is cancelled or lapses, founder pricing ends.

Nothing will be charged without your agreement. Before free beta access ends we will give you at least 30 days' notice by email, and you can export your data from Settings at any time, including during that notice period.

Paid plans

When SignalBox has paid plans, the price and what is included are shown before you subscribe. Plans are paid in advance for each billing period, monthly or yearly, and renew automatically until you cancel. You can cancel at any time; cancelling stops the next renewal, and you keep access until the end of the period you have paid for.

We may change our prices, apart from founder pricing as described above. We will tell you at least 30 days before a new price applies to you, and it takes effect from your next renewal, so you can cancel before then if you prefer. Prices include or exclude tax as shown at checkout. If a payment fails, we will let you know, and if it is still unpaid after a reasonable time we may suspend your account until it is settled.

No refunds

Payments are non-refundable. We do not give refunds or credits for part of a billing period, unused time, moving to a smaller plan, or closing your account before the period ends. This does not affect any rights you have by law that cannot be excluded, including your rights as a consumer if you use SignalBox other than for your business.

Your account

You need an account to use SignalBox. Keep your sign-in details and any API keys private, and tell us straight away if you think someone else has access to your account. You are responsible for what happens in your account and your organisation's workspace, including the actions of anyone you invite to it.

Your data

The contacts, notes, deals and other information you put into SignalBox belong to you. You give us permission to store and process it only so that we can provide SignalBox to you. We do not sell it or use it for anything else. How we handle personal data is set out in our Privacy Policy.

The people you keep in SignalBox have rights over their personal data too. For the contact details you store, you decide what is kept and why, so you are responsible for having a lawful reason to keep them and for respecting those people's wishes, for example if someone asks you to delete their details.

You can export your contacts from Settings at any time, and delete your account and its data from Settings, Account.

When we handle data for you

For the personal data you keep in SignalBox about other people, such as your contacts, their notes and emails, you are the controller and we are your processor. When we act as your processor we will:

• only use that data to provide SignalBox to you, following your instructions as set out in these terms and in how you use SignalBox
• make sure anyone at DiscoveryCo who can access it is bound to keep it confidential
• keep it secure with appropriate technical and organisational measures
• only use the service providers listed in our Privacy Policy to help run SignalBox, hold each of them to the same data protection duties, tell you of changes to that list in advance, and let you object by closing your account
• help you respond to requests from the people whose data you keep, and with your own data protection duties, where we reasonably can
• tell you without undue delay if we become aware of a breach affecting that data
• delete it when you delete your account, apart from copies in backups, which expire as our Privacy Policy describes
• give you the information you reasonably need to show these commitments are met

Some processing may take place outside the UK, with the safeguards set out in our Privacy Policy. This section is the data processing agreement between you and us, and you accept it by using SignalBox.

Using SignalBox fairly

Please don't use SignalBox to:

• send spam or unsolicited bulk messages
• store or share anything unlawful, or data you have no right to hold
• harass, deceive or impersonate anyone
• try to access other people's accounts or data, or test, probe or disrupt the service
• copy, resell or reverse engineer SignalBox, or build a competing product from it

We may suspend or close an account that breaks these rules, and will tell you why unless the law or safety prevents it.

Other services

SignalBox works alongside services run by other companies, such as LinkedIn, Instagram, Gmail, Outlook, MailerLite and Book Like a Boss. Your use of those services is governed by their own terms, and it is up to you to follow them. We are not responsible for those services, for changes they make, or for them becoming unavailable.

The Chrome extension works inside the LinkedIn and Instagram pages you open. Its custom feeds are LinkedIn’s own search results for the people you choose, shown to you while you are signed in to LinkedIn, so using them is subject to LinkedIn’s terms as well. If LinkedIn or Instagram change their pages, parts of the extension may stop working until we update it.

Our work

SignalBox, including its software, design, name and logo, belongs to us. These terms give you the right to use it for your own business while your account is open; they do not transfer any ownership. If you send us ideas or feedback, we may use them to improve SignalBox without owing you anything for them.

Closing your account

You can stop using SignalBox and delete your account at any time from Settings. We may close accounts that break these terms, or end the service, and if we end the service we will give you at least 30 days' notice so you can export your data first.

Liability

SignalBox is provided as it is, especially during the beta. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost business or lost data, and our total liability to you is limited to the amount you have paid us in the twelve months before the claim, which during the free beta is nothing. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

SignalBox helps you keep in touch, but the decisions you make and the messages you send are your own. Keep your own copies of anything important.

Changes to these terms

We may update these terms as SignalBox develops. If we make a material change we will update the effective date above and, where appropriate, tell you by email. Continuing to use SignalBox after a change takes effect means you accept the updated terms.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute about them.

Contact

Questions about these terms? Email us at [email protected].